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Platform-Independence Testing Report for Linux


Target Host/Target Browser Netscape 7.x Mozilla 1.2 or Higher
Linux - Mandrake Tested Successfully Tested Successfully
Linux - RedHat 9.0 Tested Successfully Tested Successfully

Pre-Launching Issues Post-Launching Issues (Related to Java Web Start and Browsers)

HDBStat! application does not launch


Symptoms:
Nothing happens after clicking on Launch Application Button.

Solution:
Perform Clean State Procedure as follows:

Clear Web Browser Cache
  • For Netscape 4.x and Up
    • Click on "Edit" from the Netscape menubar
    • Select "Preferences"
    • Expand "Advanced" menu by clicking the triangle sign
    • Click on "Cache"
    • Click on "Clear Memory Cache" and "Clear Disk Cache" buttons.

  • For Mozilla 1.x and Up
    • Click on "Edit" from Mozilla menubar
    • Select "Preferences"
    • Expand "Advanced" menu by clicking the plus sign
    • Click "Cache"
    • Click on "Clear Cache" button.
 
Clearing Java Web Start Cache
  • Double click on Java Web Start icon on the desktop to open the Java Web Start Application Manager.
  • From the application manager's menu select "Edit" --> "Preferences".
  • Select tab - "Advance". Click on "Clear Folder" button.
  • When prompted, click "Yes" button to clear the Applications Folder.
 
Kill all Ghost Processes
  • Open the Task Manager.
  • Select "Processes" tab
  • End all of the following processes - javaw.exe, java.exe or javaws.exe.


Reboot computer

Disable Hyperthreading at BIOS Level

Netscape/Mozilla does not know what to do with launch.jnlp file


Symptoms:
While launching HDBStat! from web browser "Downloading launch.jnlp" dialog box appears.

Reason:
JNLP- MIME type issue.
Solution:
Click on Netscape Edit menu --> Preferences (choose Navigator) --> Helper Applications.
 
In the "New Type" window, fill the following information:
  • MIME type: application/x-java-jnlp-file
  • Description of type: JNLP
  • Extension: jnlp
  • When a file of this type is encountered:
    Select radio button - Open it with: /home/vinodh/j2sdk1.4/jre/javaws/javaws
  • Click OK button on both New Type and Preferences box.

Failed to load Resource


Symptoms:
Failed to load Resource/Unable to launch HDBStat

Reason:
Click on Details button in the Download Error dialog box.
Solution:
Clearing Java Web Start Cache
  • Double click on Java Web Start icon on the desktop to open the Java Web Start Application Manager.
  • From the application manager's menu select "Edit" --> "Preferences".
  • Select tab - "Advance". Click on "Clear Folder" button.
  • When prompted, click "Yes" button to clear the Applications Folder.
 
Configure Firewall Proxy if your computer is connected through firewall
  • Double click on Java Web Start icon on the desktop to open the Java Web Start Application Manager.
  • From the application manager's menu select Edit --> Preferences.
  • Select tab - "General". Select the "Manual Proxies" radio button.
  • Provide the correct HTTP Proxy/HTTP Port information in the text fields.
  • Click on "OK" button and re-launch HDBStat! from the web.
Reinstall JRE
If the above 2 steps fail to resolve this problem, reinstall JRE 1.4.x or higher



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