Platform-Independence Testing Report for Windows

• HDBStat! application does not launch
  
• Netscape/Mozilla does not know what to do with launch.jnlp file
  
• Firefox does not know what to do with launch.jnlp file
  

• Failed to load Resource
  

HDBStat! application does not launch

Symptoms: Nothing happens after clicking on Launch Application Button. Solution: Perform Clean State Procedure as follows: Clear Web Browser Cache For Internet Explorer 4.x and Up Click on "Tools" menu from the Internet Explorer menubar Select "Internet Options" Select tab - "General" Click on "Delete Files" button in the "Temporary Internet files" section For Netscape 4.x and Up Click on "Edit" from the Netscape menubar Select "Preferences" Expand "Advanced" menu by clicking the triangle sign Click on "Cache" Click on "Clear Memory Cache" and "Clear Disk Cache" buttons. For Mozilla 1.x and Up Click on "Edit" from Mozilla menubar Select "Preferences" Expand "Advanced" menu by clicking the plus sign Click "Cache" Click on "Clear Cache" button.
Clearing Java Web Start Cache Double click on Java Web Start icon on the desktop to open the Java Web Start Application Manager. From the application manager's menu select "Edit" --> "Preferences". Select tab - "Advance". Click on "Clear Folder" button. When prompted, click "Yes" button to clear the Applications Folder.
Kill all Ghost Processes Open the Task Manager. Select "Processes" tab End all of the following processes - javaw.exe, java.exe or javaws.exe. Reboot computer Disable Hyperthreading at BIOS Level If your processor supports HyperThreading (HT) Technology, disable it from the BIOS To disable HT in the BIOS, press F2 key while the computer is starting. Keep pressing "tab" on your keyboard until the word "HyperThreading" is highlighted. Select the option "Turn Off" or "Disable".

Netscape/Mozilla does not know what to do with launch.jnlp file

Symptoms: While launching HDBStat! from web browser "Downloading launch.jnlp" dialog box appears. Reason: JNLP- MIME type issue.
Solution: Click on Netscape Edit menu --> Preferences (choose Navigator) --> Helper Applications.
In the "New Type" window, fill the following information: Description of type: JNLP File extension: jnlp MIME type: application/x-java-jnlp-file Application to use: C:\ProgramFiles\Java\j2re1.4.2_05\javaws\javaws.exe (or your path to javaws.exe) Click OK button on both New Type and Preferences box.

Firefox does not know what to do with launch.jnlp file

Symptoms: While launching HDBStat! from Firefox web browser "Opening launch.jnlp" dialog box appears. Reason: JNLP- MIME type issue.
Solution:
Select option "open with" and browse for javaws.exe (Java Webstart executable)
Select option "DO this automatically for files like this from now on," to enable automatic MIME type (JNLP) to application (javaws) mapping.
Click on Firefox Tools menu->Option->Downloads navigation window. Upon successful JNLP-javaws mapping, File Types section will reflect its plugin

Failed to load Resource

Symptoms: Failed to load Resource/Unable to launch HDBStat Reason: Click on Details button in the Download Error dialog box.
Solution:
Clearing Java Web Start Cache Double click on Java Web Start icon on the desktop to open the Java Web Start Application Manager. From the application manager's menu select "Edit" --> "Preferences". Select tab - "Advance". Click on "Clear Folder" button. When prompted, click "Yes" button to clear the Applications Folder.
Configure Firewall Proxy if your computer is connected through firewall Double click on Java Web Start icon on the desktop to open the Java Web Start Application Manager. From the application manager's menu select Edit --> Preferences. Select tab - "General". Select the "Manual Proxies" radio button. Provide the correct HTTP Proxy/HTTP Port information in the text fields. Click on "OK" button and re-launch HDBStat! from the web.
Reinstall JRE If the above 2 steps fail to resolve this problem, reinstall JRE 1.4.x or higher